• Language
  • 0 Wish list
  • 0 Cart

Claims & Returns

Something is damaged or just doesn’t fit? Or the ordered articles do not meet your expectations? In addition to your legal right of revocation or complaint, you also have the option of returning the goods in question to us in an uncomplicated and easy manner based on our return service.

1. Return service

Within Germany: Return your order over 40,- € free of charge.

We offer a free and easy way to return goods. If the ordered item doesn’t meet your expectations you can return everything within 14 days. This doesn’t affect your statutory rights of revocation (please see Revocation at our T&C page).

That’s super easy by using our return central: www.azinga.com/returns. Here you can request a return for your order. Then a returns label for DHL and a returns form will be created for you to print and enclose with your package. The return shipment is free of charge for orders over the value of 40 €. If the value of goods is less than 40 € you will be charged 4,95 € for using the return label. Of course, you can also frank the package at your own expense.

Base for calculating the return value is the value of returned goods, not ordered goods.

Exchange item? No problem! If you want to exchange an item, return it and simply reorder it. Of course you will get a refund for the returned item.

Returning goods to Azinga is easy:

Please pack the articles safely so that they are not damaged during transport. Please send us the articles with their accessories undamaged and preferably in the original packaging.

Log in to the return central using your invoice number and zip code. Select the items of your order you want to return. For each item, please specify a reject reason (DropDown menu). Then please print the finished return note and attach it to the package. You can find our return central online a www.azinga.com/returns

Securely seal the package and stick the shipping label onto it in a visible position. Then simply drop off your parcel at a post office/DHL branch of your choice – and voilá it’s done!

If you’re paying for shipping by yourself or returning from abroad, please use this address:
Metamorph GmbH, Azinga Rücksendung, Alexander-Meissner-Str. 77 D, 12526 Berlin, Deutschland

Please note: We can only accept returns based on the Azinga return service that are originally packed and sealed (if applicable). If you’re not sure if you meet the requirements for this service, just get in touch with our customer service – we’ll find a suitable solution!

Our contractual Azinga return service does not affect any of your statutory rights. Especially your right of revocation, section 12 of our terms and conditions and your warranty, section 9 of our T&C, are fully applicable. Please have a look at our full Terms & Conditions.

Returns from abroad

You may also use the Azinga return central for returns from abroad: www.azinga.com/returns

You can file a return notification there and create a return form to attach to the shipment. Please note that we’re not able to provide you with a prepaid shipping label for returns from outside of Germany. Please send your return shipment to: Metamorph GmbH, Azinga Rücksendung, Alexander-Meissner-Str. 77 D, 12526 Berlin, Deutschland.

To review our full terms, please have a look at Terms & Conditions. Our Return service does not affect your statutory rights for faulty items and revocation.

2. Complaints

If one of the items is faulty or otherwise damaged, please get in touch with our before returning it: service@azinga.com or by phone +49 (0) 30 400 446 46 (Mo – Fr, 9 am to 5 pm CET). We’d like to support you as there are different ways to solve your claim the best way possible. Do not hesitate to get in touch, we’re here to help!

3. Revocation

Regardless of the return and the complaint you can also revoke the purchase within 14 days. Further information can be found in our terms and conditions at Revocation. Our customer service will be happy to answer any questions you may have regarding the revocation. Here you can download our cancellation form in german: metamorph-cancellation-form.pdf

If there are any other questions regarding your order, a faulty product or your revocation, please get in touch with our customer service:

By phone +49 (0) 30 – 400 446 30 – Monday to Friday from 9 am to 5 pm (CET). Or write to us: service@azinga.com

Link to our returns site: www.azinga.com/returns

Download our cancellation Form as PDF: metamorph-cancellation-form.pdf

back to top